Privacy Policy — I'm Here

This Privacy Policy describes how Lindsley Investments LLC, trading as I'm Here ("we", "us"), collects, uses, and protects information when you use our daily safety check-in service (the "Service").

Data controller: Lindsley Investments LLC is the data controller responsible for the personal information described in this policy. You can reach us at support@iamheresafe.com.

1. Information we collect

Account information: name, email address, phone number, time zone, and profile photo.
Safety Circle contacts: name, phone number, email, and relationship of trusted contacts you add.
Check-in activity: check-in times, schedule, alert window, and missed check-in history.
Device data: push notification tokens and basic device information used to deliver reminders.

2. How we use information

To send you daily check-in reminders and confirmations.
To notify your Safety Circle by SMS, email, or push notification if you miss a scheduled check-in.
To operate, secure, and improve the Service.

3. SMS communications and mobile information

I'm Here may send SMS missed check-in notifications to Safety Circle members who have accepted an invite, provided their phone number, checked the SMS consent box, and verified their phone number.

SMS messages are used only for missed check-in notifications, test messages, and related account notification purposes.

Message frequency varies. Message and data rates may apply. Users may reply STOP to opt out or HELP for help.

Mobile phone numbers, SMS opt-in data, and SMS consent records will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may share information only with service providers necessary to operate the app, such as messaging providers, solely to deliver the requested notifications.

I'm Here is not an emergency service and does not contact 911, emergency responders, police, fire, ambulance, or medical services.

4. Emergency services

I'm Here is not an emergency service and does not contact 911, emergency responders, or any public-safety answering point. In an emergency, contact local emergency services directly.

5. Legal basis for processing

Performance of a contract: creating and running your account, delivering check-in reminders and notifications, and providing paid subscriptions.
Consent: SMS notifications to Safety Circle members, and push notifications, which you can withdraw at any time (reply STOP, or turn notifications off in Settings).
Legitimate interests: keeping the Service secure, preventing fraud and abuse, and improving the product.
Legal obligation: tax, accounting, and record-keeping duties relating to purchases.

6. Sharing and payment processing

We share information only with the trusted contacts you choose, and with the following categories of recipients:

Service providers: hosting and database providers, SMS delivery, email delivery, and push notification providers, acting on our instructions.
Payment processing: purchases of I'm Here Premium are processed by Stripe. Stripe receives the information needed to take payment, manage your subscription, and handle refunds, and processes that data under its own Privacy Policy. We do not store your full card details.
Professional advisers: legal and accounting advisers where necessary.
Authorities: where we are required to disclose information by law.

We do not sell your personal information.

7. Data retention and account deletion

We retain your account and check-in data for as long as your account is active. You can delete your account at any time in the app under Settings, or on our website at iamheresafe.com/delete-account. Deletion is permanent and immediate: your profile, contacts, schedules, check-in history, alerts and Safety Circle relationships are removed, people who watch you stop receiving alerts, and a subscription purchased on our website is cancelled. Subscriptions purchased through Apple or Google must be cancelled by you in the App Store or Play Store; we cannot cancel those for you.

After deletion we keep only:

a record that a phone number asked to stop receiving text messages (the phone number alone, with no name attached), so that we continue to honour that request;
payment and invoice records held by our payment processor, which we cannot remove and which are kept for accounting and tax purposes;
a record that the account was deleted, and routine security logs.

8. Security

We use industry-standard safeguards including encryption in transit and row-level access controls. No system is completely secure, so we cannot guarantee absolute security.

9. Your rights

You can access, correct, export, or delete your information from within the app, or by contacting us at the address below.

10. Children

The Service is not directed to children under 13.

11. Changes

We may update this policy from time to time. We'll update the "Last updated" date above and, where appropriate, notify you in the app.

12. Contact

Questions about this policy? Email support@iamheresafe.com.